Testimonials
Testimonials about Leisure Days Smiths Falls
The team of Aya and Dar were absolutely amazing to help me feel more comfortable when I purchased my 2025 Jayco Swift 20T on Tuesday March 25,2025.
As a 72 year old recent widow..my wish is to open a new door on the rest of my life.
Hesitation on the inner working of this machine were made signifigantly less after the 2 hour walkabout around the entire machine with these 2 wonderful people.
Asking many question about everything from electrical to cosmetic were answered easily , no such thing as a dumb question!
And to Brandon,-Delivery Coordinator- massive thankyou for the fridge reconfiguration... small thing but made my day!
And the Welcome sign.. bonus.
All in all an amazing experience to deal with the Jayco team.. if lucky enough to have dealings with these people you will be very pleased.
Thankyou all! - LINDA from Kemptville, ON
we had an emergency brake issue on oir trailer and these guys stepped up and went over and above to help us right away and get on our way. It was so wonderful of them to go get the parts and fix it within an hour. Pricing was reasonable and they did nt sell us anything we didnt require. It was getting late in the afternoon and they stayed to complete the job. The young tech helper was an asset as well. We would highly recommend them for their service and their professionalism as well. - Richard from ON
This is our first purchase larger than a tent trailer. From Sales to the Service Dept, outstanding and knowledgeable staff. Our pick up walk around fully explained and all questions answered...one-stop shop. Will continue to have our trailer serviced at Heimstra. Would highly recommend!
Paul & Robin - Robin from London, ON
Neil and his wife made this experience absolutley wonderful! I couldn't be more pleased! - Melanie from Cobden, ON
Everything was great! Very friendly and always had any answers we needed, Rodney was amazing to deal with would recommend!!! - Virginia from Belnan, NS
Nicole went above and beyond with her customer service. I purchased a trailer for my dad who lives in Nova Scotia and I live in Ontario. She helped me significantly with the finances and into evening hours and the time difference to accommodate my work schedule and answer every question I had in a timely manner. She went above and beyond what I consider to be excellent customer service. - Chantal from Ottawa, ON
Best Service I have had from Original Sale to after purchase support , always attentive to my needs delivering a solid product backing up what they sell. Highly reccomend! - Jamie
So far very impressed on the pre purchase negotiations and very helpful sales and financial Dept staff. Returning in a few days to seal the deal. Will report again immediately after purchase. - Adam
Fantastic service.. these guys clearly understand the value of good customer service! Before and after the sale! Would highly recommend to anyone! - Andre
Knowledgeable and friendly staff. Great service. - Steven
The sales staff were great. I would recommend country campers to anyone. - Anette
Great salesmen explained it all perfectly well done - Ron from Spencerville, ON
Honest and efficient, why go anywhere else!
Highly recommended! Visiting from USA we had an electrical malfunction on our coach and went to a few local dealers in the area, but since we are not from around here they didn't give is the time of day. Bella Vista RV Centre was booked like others but rather than tell us to come back in 3 weeks (their next service opening) they had a tech attend to us and get us fixed right away - Thank you for the Great service, we will be back! Great People and Great Service. - Wes
Bella Vista is a breath of fresh air! Bella Vista goes the extra mile! Bella Vista is committed to customer service! These clichés accurately describe Bella Vista. Bruno's knowledge in financing coupled with his RV knowledge and integrity sets him apart from his competition. Bruno truly has his customer's interest at heart. I presented Bruno with my financial and fifth wheel search requirements and he went to work and found EXACTLY what I was looking for. I purchased a Keystone Alpine 3640RL and love it! Bruno is very passionate about his work and passionate about offering quality and value to his customers, that's the impression I got immediately in my dealings with Bruno. After previously dealing with another RV Dealership, this was very refreshing! Bella Vista made me feel very comfortable and at ease during the entire process, a true family business. I was very impressed with Joanne's product knowledge and patience during the inspection of my fifth wheel, as I was a first time buyer. I would highly recommend Bella Vista to anyone looking to purchase a recreational vehicle. Thank you Bruno and Joanne for being part of making my dream come true!
- Julie
We were camping in Orillia with our fifth wheel and needed a light bulb. So off we went to Bella Vista, and we came out with a light bulb plus a Winnebago Motorhome which we are Very Happy with. Love It. The people are very helpful and friendly. Every time we go bye we go in and have a chat with them. We would recommend them to anyone, which we have done to our friends, and they have purchased a new Fifth Wheel from Bella Vista. The Service is great.
- Claude
I just thought I'd drop you all an overdue note to express my thanks and appreciation. My experience during the trade-in and purchase process of my Keystone 5th Wheel was to say the least, refreshing.
I have never had any sales team take as much time and provide so much advise. The honest rapport and detailed explanations made my decisions easy and effortless. - Wayne
We met Bruno and team at an RV show. After meeting so many dealers and seeing dozens of units, these guys knew their units better than any other. They showed us features we wouldn't have thought to look for and I'm sure we've made the best choice buying from Bella Vista RV.
They really made an effort to understand our needs and recommend the best unit based on our lifestyle and budget. The facilities are fantastic so I have no doubt any further service will be just a great as our buying experience.
A truly seamless process from start to finish! Can't wait for the summer in our new Zinger by Crossroads. - Greg
Hi Guys, Just thought I would send you a note to thank you for kind and thoughtful attention we received at your RV center. The staff is outstanding as far as product knowledge and extremely courteous and wants to spend the time with you to ensure all your questions are answered. I found this quite different from what we have received from other dealerships. Thanks Again , Ron & Ruth - Ron
I was fortunate enough to trade in my 2006 motor home for a new 2015 Shadow Cruiser Trailer this past July at Bella Vist R.v. In Oro Medonte just north of Barrie and South of Orillia o Hwy #11.
The process itself was very smooth. I didn,t encounter any high pressure sales men trying to sell me something I could ill afford.
There were so many trailers and 5th wheels there, that it could have been very overwhelming trying to select the right one: however; the friendly courteous and knowledgeable person assisting me asked a few pertinent questions and before long we narrowed it down to only units with bunk beds for the grand kids, a double bed, leather couch were of priority to me. We also decided to view models between 28 - 36 feet in lenght up to 1-3 years old.
The prices were competitive and perhaps even a few thousand dollars less than many other dealers which I had previously searched out far and wide.
The trailer was in my procession 3 days later. Gary then spent time going over every working aspect of the unit so that I could then easily operate everything myself. Gary was very patient , well spoken and easy to understand .....thank God. I was also given manuals on everything from how to work the fridge, stove, furnace and electric awning to how to winterize and summarize.
I feel confident that bella vista r.v. will be able to take care of my future needs including repairs, parts and labour. I also enjoyed picking out a few things in their store.
The lot itself is huge. I was happy to hear that if I had of stayed overnight in my motor home in order to be there 1st thing in the morning that that would have been just fine and is often done.
I would highly recommend Bella vista R.V. My own experience was excellent and very positive. Thank-you Bruno . I look foreword to seeing you when its time to trade up. - Julie
My wife, dad, and I had a great experience at Bella Vista. We where in the market for a motor home and we where treated like kings. Bruno and his staff where very knowledgeable and friendly, we said we were just looking for next April and still spent 4 hours with us explaining everything about motor homes and showing us several models. Anyone looking for a RV should stop there for great customer service, knowledge of RV's. I will be going there in April to see them for our new RV. - Paul
After researching for the past four years to upgrade our motor home we finally found our new coach at Bella Vista.
Bruno and Joanne and the team have gone above and beyond in providing exceptional customer service. We truly feel like an extended member of the family.
Whatever your interest we would highly recommend visiting Bella Vista for your RV needs
Thanks
Marie and Steve - Marie
We have been looking for a Diesel Pusher for some time now and finally found a dealer who is extremely knowledgeable, very easy to deal with, courteous and friendly. Thanks Bella Vista for the wonderful process you took us through in buying our Holiday Rambler Endeavor.
Definitely would recommend you - Harry
Each time I have gone to Bella Vista for service or advice, the service department has been very helpful and exceptionally prompt. Their advice is always right on and has solved the issue at hand. In a 5 star rating they are an 10!!
Thank you Bella Vista.
Fred and Shirley - Fred
My wife and I recently purchased a Holiday Rambler Admiral 35R which we absolutely love. We have been looking for over 2 years and from the first contact with Bella Vista over a year ago we were so impressed we stopped looking at all other dealers.
Our sales person was Bruno who was incredibly knowledgeable about all of the different sizes and types of RV's and very patient as he showed us numerous models for over a year. In the end what we purchased was perfect but much different than we started with and much thanks to Bruno who understood what we would like and need better than we did.
Our service person was Gary, also incredibly knowledgeable about service, but also RVing generally as are most members of the staff. Gary did the initial education session which was very well done and gave me the confidence necessary to operate all the various components that come with an RV. We recently had some minor service items done and once again the service was excellent, the work perfectly performed and the price, free as it was all covered by warranty. Does it get any better than that.
The one thing we learned while looking for an RV is that the dealer is an incredibly important component of the whole experience and a good dealer is as important as a good RV. I would recommend Bella Vista as the good dealer of choice in this area with a knowledgeable staff and excellent reputation to make your RVing experience even better. - Donald
Approximately a year ago, we purchased our Holiday Rambler RV at Bella Vista RV Centre. It wasn’t a high-pressure sales approach as we experienced at other dealers; these folks did an amazing job of showing us the value proposition on a wide selection of A Class RVs and when done, left it to us to think about. This approach led to us making our purchase there and we are so glad we did.
When purchasing an RV or car or anything for that matter, you are always concerned about servicing after the fact. Well, we must tell you that Joanne and her team in the Service Department at Bella Vista did an amazing job on this front. We required some normal servicing and warranty work to be done; they set us up with dates, did what was required and even gave some very value-added suggestions around a variety of items including propane suggestions and others.
An all-around great experience. Thanks to all of you at Bella Vista RV Centre. - Harry
We just purchased our first RV from Joanne and Bruno. They were exceptionally friendly and outgoing and very accommodating. The Bella Vista team was very knowledgeable about the units we looked at and Joanne went above and beyond to get us exactly what we were looking for. She actually knew what we wanted before we did. The unit, a Holiday Rambler 35K has exceeded all of our expectations as well as covered everything on the "wish list". We would very highly recommend this dealership and Joanne to anyone out there looking for a great unit. Thank you for everything.
Rob & Gaby - Rob
We recently purchased the Shadow Cruiser 289RBS and we couldn’t be happier with our purchase and the assistance we received at Bella Vista. Our sales associate was Bruno who was extremely knowledgeable, friendly and considerate. With mine and my husband’s work schedules and having 2 little kids, trailer shopping was not something I was interested in doing initially. Bruno was more than accommodating to work with our schedules and made the process fast and easy to do. After visiting other RV locations I’m happy we decided to go with Bella Vista and would highly recommend to anyone in the market!
Happy Camping
St. Denis Family - Amanda
We traded our small trailer for a little bigger Jayco and struck a deal both sides were happy with. Very honest and professional dealer in our opinion! Thank you Hiemstra Trailer Sales. - Fred
the sales people are very friendly and know their business. they helped make our first rv purchase (and experience) easy.
we are enjoying our new camping chapter (from tent to rv), and can't believe we didn't do it sooner.
thank you Hiemstra - steve
Have Dealt with Hiemstra's for 25 years. Absolutely outstanding people Wayne is fantastic to deal with. Alec in service goes beyond the call every single time. These folks exemplify the meaning of Trust, Value and Integrity. Would not deal anywhere else - Chris
Bought our third trailer, this is the first new one. The sales team was courteous and the service team very friendly answering all questions asked.
Some minor things to be fixed and they are generously standing behind what they sell.
Very happy with this unit!! Would I recommend Heimstra trailers....Absolutely!!! Cheers - Jim
Just bought our second Motorhome. Larry was great to work with and of course Alex has been outstanding in the service department. We have always been looked after and we feel Alex goes out of his way to keep Us happy.
Special thanks to Wayne, we are looking forward to many years of great service from the Hiemstra group.
Thanks again Mary and Mike - Michael
Have purchased our last 2 trailers from Hiemstra's. Extremely happy with Paul, our salesman - very knowledgeable with respect to all units and features, which helps in making a decision which one is best for you. Alex and his team in service are extremely helpful with answering any questions and with repairs.
Love the trailer - thanks to all the staff for making this an enjoyable experience.
Happy Camping! - Ted
We just purchased our second trailer from Hiemstras and can't thank Paul enough for his outstanding customer service and support. We are new to the camping experience and knowing that, Paul guided us with his knowledge of the units available to Hiemstras. He very capably and patiently answered our questions. We checked out the competition at the recent RV show but hands down Hiemstras was the one for us again! Thanks also to Ken who did the demo when we picked up the trailer and to Alex who helped us get the furnace started. It was a quick telephone consultation fix! We recommend Hiemstras to the first time RV buyer or to the very experienced. Ask for Paul...You won't be disappointed. And while you are in their showroom check out the parts and accessories. It's a one-stop shopping experience. Helen & Fred Notte - Helen
The salesperson was very knowledgeable, easy to talk to and helped us a great deal. - Steve
3 travel trailers...3 years. ..each year trading in and upgrading to a new trailer with different features for our family. Paul has been outstanding in his sales manner ...it’s always a pleasure dealing with him ...we never felt overpowered with sales tactics...we are impressed with his comprehensive knowledge of the travel trailers ...Alex and his Service Team provide tremendous support...Jim who did the demo and installed the sway bar system this week did a great job. Mr. Hiemstra can be very proud of his Team.... they embody the spirit of customer focus, sales and service satisfaction ..it’s truly a "one stop shopping experience at Hiemstra's"...We will continue to recommend Hiemstra Trailer Sales, specifically telling folk to “call Hiemstra's and ask for Paul”. - Helen
We bought a 2019 Jayco Precept 33U from Wayne and his team at Hiemstra Trailer Sales. From first visit, to delivery and from the sales process to administration and the always smiling and helpful Kim it was a fantastic experience through and through.
The redesigned 2019 Precept 33U has an incredibly well designed layout with a ton of standard features and a robust package of add on's with the customer value package. The attention to fit and finish along with the quality components, appliances, woodwork and decor make this a top quality RV. We're thrilled with our purchase and wouldn't buy an RV from anywhere else. Wayne and his team were great! - Jeff
The entire experience was first class. From Paul getting us into a trailer that met our needs at a price that could not be beat across the province, to the demo from Ken and the support of Ken and Alex to get us on the road. Great experience. - Cal
In buying your first trailer I would highly recommend Hiemstra trailers! Their staff are very educated and friendly and made sure I understood every inch of my trailer before I left! - David
The whole experience was an easy one, knowledgeable staff who really seem to care. A great customer experience. We will buy again from Hiemstra. - Maurice
Great experience with Hiemstra. We live an hour east of Toronto - but it was definitely worth the drive to deal with Hiemstra! - Doug
We bought our first trailer this summer and are very much looking forward to using it. We had shopped around a bit at other RV Dealers and
found that the staff at Hiemstra were far more professional, knowledgeable and friendly. Our experience with the Hiemstra Team was awesome from start to finish. We already have our eye on another trailer and are planning to return in 5 years to purchase it here. Jayco is a quality product and we look forward to many years of enjoyment. - Cam
The girl we dealt with was very knowledgeable and gave her honest opinion on what kind of trailer we should go with, she was very friendly, and also we mentioned about a piece missing off the stove and when we picked up the trailer there was a whole new top section of the stove replaced and a new hot water tank - Suzanne
We were very pleased with the information given to us by Jim at the London Trailer Show and with his demo when we picked up our trailer. When purchasing the trailer, Wayne was excellent to deal with in finalizing our purchase. Carrie kept in touch with us before and after our purchase and was very helpful. - Brian
buy a trailer from you was enjoyable , staff very friendly and helpful - Ed
Loved our experience. Paul was an amazing salesman who showed us our options and explained features but was not pushy. Ken was great in showing us how to use the trailer . Great service
- Darlene
We are so happy that our first experience has been with Hiemstra!! They all have been so helpful and 'patient with "all" of our questions. - Bonnie
Smooth as silk from contact to pick up of unit. Thanks especially to Jim for coaching us through the new unit's details. We had a great first night out and many more to come. - Phil
Best place to buy a trailer! Mine and my wife’s family will never go anywhere else for our trailers needs! - Dylan
I purchased a older used trailer. Despite my low price point staff remained very attentive. Trailer even brought out of yard so my son could view after purchase. - Deborah
We had a very positive sales experience with Carrie, who seemed quite knowledgeable and fun to deal with. She listened to our needs and specific requirements which made our time there very enjoyable. The whole process was informative, casual and enjoyable. We picked out a delivery date with a few concerns about the trailer and all work was completed and on time. We also had a very thorough demonstration with Don who was very patient with us as new buyers. He explained everything we needed to know fully, took his time to make sure we understood and answered all our questions. Overall, a very enlightening and positive experience in every way. We haven't been this excited about anything like this in a long time. Thank again for everything. Great way to start our retirement!!!! - Anonymous
The sales, technical and parts service personnel were all very knowledgeable and helpful and a pleasure to deal with. - Dianne
Carrie was very friendly and very professional and Jim really knows his way around a trailer! We enjoyed our experience. Many of our neighbors have asked us about our trailer and we have told them about the good service at Hiemstra. Thank you everyone at Hiemstra your big smiles go a long way! - Joe
The business is very upbeat and staff are friendly. Several asked if they could help me when in the showroom. Paul was very professional, answered my questions making the purchase very pleasant. A special thanks to Ken in service who took his time explaining the ins and outs of the trailer, especially taking the trailer down for travel. Coming from Sarnia to Hiemstra’s was more than a worthwhile drive. Thanks to all the staff at Hiemstra’s! - Terry
I found Paul to be very knowledgeable, friendly, and sincere. My husband and I were very happy with our purchase from start to pick up. - Jackie
You guys sell a great product and working with Paul was hassle free experience - Anonymous
Carrie was very pleasant & easy to deal with. She was very accommodating & attentive to our needs... She was able to show us the perfect trailer for our purposes... - Neil
I dealt with Carrie and Mr Hiemstra while purchasing my new trailer. They were both fantastic, helpful and willing to make a good deal for both ends. Picking up the trailer was a breeze - A thorough demo of the trailer and flawless setup of weight distribution hitch. - Kyle
Never thought we'd go with a dealer, thought they'd charge more than what we could do privately, but we were mistaken! Service was exceptional and all the little extras you guys did was fabulous. I googled the nearest Service Ontario so we could get the plates done when we arrived and lo and behold, you guys even did that for us! Kudos to Hiemstra - Don
I purchased my Jayco trailer with only a few days remaining before the long weekend, the Hiemstra team pulled together and had it ready and PDI’d the trailer and did a lengthy walk through with me, set up the hitch in time to enjoy the weekend with my family with it. Thanks so much to my Salesperson Carrie, Wayne, Kenny and Alex for a great experience and a wonderful product - Joe
As always it was a fun time aggravating Wayne & Paul as they did in return .It sure is a pleasure to receive the trailer when we asked & they made sure it was ready it sems that there is always friendly knowledgeable staff whenever you go into the shop. Keep up the good work everyone. Puff, Brenda & Bob - Don
Very pleased with everything so far from Paul in sales to the service department staff. As first timer RVers, the staff took the time to match our needs perfectly. They went the extra mile for us with each point of contact. Great team!
- Anonymous
we are very happy that we were able to get our trailer, sooner than expected. Ken did a great job of explaining all the features of the trailer. The trailer has lots of storage and feels very roomy. We are very happy with the service and the trailer. Thanks for all Nancy and Dave. - David
We are repeat customers to Hiemstra Trailer Sales. We have enjoyed great sales and service experience and fair pricing - Anonymous
I was very pleased with the service I was provided and would highly recommend sales person Carrie to anyone,she went above and beyond for us,I have never meet someone in her field of work so friendly ,kind and caring towards her customers - Anonymous
We were pleased with both the sales experience and our trip back to confirm our trailer overview. The gentleman that worked with us in picking up our trailer was very patient, had a great sense of humour and was very knowledgeable. Many thanks Paul and Susan - Paul
We were pleased with both the sales experience and our trip back to confirm our trailer overview. The gentleman that worked with us in picking up our trailer was very patient, had a great sense of humour and was very knowledgeable. Many thanks Paul and Susan
- Paul
Hi, we recently purchased a used Travel Trailer at Hiemstra Trailer Sales. Our salesman and Jim who did the orientation were nothing short of amazing. They went over every square inch of the trailer and replaced anything that was necessary to put it in perfect shape. We were not pressured or rushed at any time and we got an excellent deal as well. We drove from Toronto since we couldn't find anything even close to our deal at Hiemstra. Thank you Paul and Jim for your excellent service. Paul & Yvonne - Paul
low pressure, no nonsense sales approach which we appreciated. Very competitive pricing, walk through/orientation was thorough. Everyone we met seemed honest and friendly. Very pleased overall and would recommend to friends and family. - Trevor
We'd like to say that our experience dealing with Hiemstra Trailer Sales was very positive. First, we were happy that we were able to find the model of RV we were looking for and it was shown in a clean and prepared condition. All our questions were answered or resourced for us promptly and a test drive available. The thing that impressed us the most was the time spent with knowledgeable technician Don, on the walkthrough. Whether current RVers or first timers owners, Don was totally thorough and informative to show, volunteer and answer anything we needed to know about the RV we were purchasing. We are confident that dealing with Hiemstra Trailer Sales will prove to be A+ in customer service. - Diane
They sell good products and an excellent place to do business from sales to service. - Alex
Very friendly, professional, accommodating and efficient. Service department performance quality work and cares about customer satisfaction. Prices are certainly reasonable. We will continue to be Hiemstra customers as long as we continue to enjoy the rv lifestyle. - James
Our sales rep was very knowledgeable and helpful with our new trailer purchase. All the staff were very friendly and helpful. Very much a family atmosphere at Hiemstra Trailer Sales. - Robert
Len's RV Sales & Service is a great place to buy a Jayco RV! - John
Central location with a vast knowledge on floor plans and MFG’s. Amazing experience with Mike Garrick, go us the perfect mix of layout/brand for our budget. Very happy! Thanks to their dynamic team!! - James
Zack and Paul have done an outstanding job from the start as we traded in our travel trailer for a fifth wheel. From the deal, to finance, to orientation, delivery was very well done without any issues. Thank you Zack, Paul, Roxanne, Jim and Martin for a great experience. - Steve
Great no pressure buying experience! Our sales person, Ryan was very thorough and knowledgeable. He helped us find the perfect RV within our budget. We could not be happier with our over all experience at RV Canada! - Jessica
Sarah, to you and the staff thank you for a wonderful experience in purchasing our new Park Model. As you saw the grand kids are thrilled and through their actions spoke volumes to our delight as well. We have made many purchases over the years from real estate to many Vechiles and RV’s and can honestly say this experience has been the BEST for us! Your personal commitment and professional manner in which you operate is the reason we came back today. To you your husband and staff congrats on what we hope will continue to be a thriving business. We will have no hesitation in sending our many friends and RV purchasers your way! - Olive
We had such a wonderful experience buying our new Salem park model that we just had to share. Sometimes you just get a great gut feeling after talking to someone the first time, and this happened when talking to Sarah. What a different and amazing experience! She really helped guide us through the process and made things so smooth it was such an easy decision to buy from Doug’s Recreation. In a world of high pressure, rushed sales processes, the relaxed pace and sincere desire to help us find the right fit was a refreshing change.Thanks so much to the entire team for making this a very memorable experience! - Jon,
